What do I need to bring?
We supply salt and pepper and cooking oil, sachets of coffee, sugar, Dilmar tea bags, plunger coffee sachets. Spare kitchen rubbish bags, dishwashing machine powder (if applicable) washing up liquid, sponges, scourers, dish brush and spray n wipe and a couple of cleaning cloths. We also provide plenty of toilet paper, laundry detergent, tubes of shampoo and body wash. However you might want to bring kitchen towels, sauces, condiments, other than S&P, milk, general food.

What bedding is provided?
All beds have mattress protectors, duvets, and pillows protectors and pillows with linen. There are spare blankets on the beds or in the cupboards.

Can I bring my own linen with me?
Let us do the work for you. All beds are made up for you and we provide towels, bath mats, hand towels, tea towels. We provide commercial linen to ensure that it is cleaned properly and within NZ Health and sanitising standards. It is included in your tariff and is mandatory.

Where do I pick up the keys?
All homes and apartments are self check in. Kaikoura Holiday Homes will send you an email approx. 5 days prior to your arrival advising how to locate the lockbox with keys. Please return the keys to the lockbox on your departure. You can check in any time after 2.00pm.

Can I check in earlier or leave later than the advertised times?
We like to accommodate these requests, but it is dependent on when the previous guest left or when the next guest is coming in and how many homes we need to clean during the day. Please ask us via email or txt and we will try to accommodate your request. Ph: 0220 89 5233.

What happens when it snows and/or the roads to Kaikoura are closed?
If you are prevented from getting to Kaikoura then please txt or ring us. We are happy to refund 100% and hopefully you can make it another day. We keep a close eye on the AA website and have up to the hour information on road conditions. If you have booked through an agent such as Airbnb, Booking.com etc you will need to advise them and request a refund.

Is there more than one set of keys?
Not for guests, if you are with other people and need to go your own way while staying at the home, then please arrange with your group a mutual place to keep your keys. Be creative. However, if you do lose you keys, don't hesitate to contact us and we will help as we do have spares.

Do I have to clean?
We ask that you leave the home is a clean and tidy state. All cutlery and dishes, pots etc to be washed. Rubbish placed in wheelie bins and recycling bins provided at each home. We will take care of the rest and clean on your departure.

Are there cleaning products in the home?
Yes - a general purpose spray and wipe is provided plus cleaning cloths.

Can I bring extra people?
If you wish to add or change the number of guests staying, please go to the booking agent you booked through or if it's us you can contact us and we are happy to help. If the home only sleep 5 then no more than 5 guests can stay as that is how the home has been set up. There are special circumstances where we can ask the owner if an extra guest can be accommodated. Please enquire with us. We don't include little ones/toddlers 2 or under.

Can we put up a tent?
No - the only time a tent can be put up is if you contact us and we will ask the owner.

Do barbeques have gas bottles?
Any home listed with a BBQ will come with a gas bottle, they are checked prior to your visit to ensure there is enough gas. If you do unfortunately run out of gas, please contact us. We respectfully ask that you clean the BBQ after use and if left is a dirty state, we reserve the right to charge an additional cleaning fee of $35 (incl GST).

Is firewood provided?
If the home has a log fire there will be wood supplied, newspaper and fire lighters. Can't beat the warmth of a log fire! Our fire places are inspected yearly and certified to ensure safety.

Can we hook our campervan/caravan up to the house power?

Does the home have Internet access?
Most homes have a wireless broadband Internet connection, but not all. That information will be displayed in the Facilities page of the web site. Instructions for WiFi are in the general information folder in the home advising of the username and password. If you have any problems with your connection, please contact us and we will endeavour to resolve this as soon as possible.

How often will the home be serviced?
Your accommodation is professionally cleaned and heightened during COVID times, ready for your arrival. For stays longer than 5 days a mid stay linen change is part of your accommodation fee. All homes have their own laundry facilities with additional linen supplies.

Is it safe to use my credit card online?
Yes, you input your credit card details on our secure server, this is processed by a DPS payment system and we don't see your credit card details at all.

Is your accommodation suitable for children?
Yes, we are happy to accept children under the care of supervisors or parents. Unless stated on the web site. Please be aware, you are responsible for their welfare and safety as you would be at home.

What happens if I decide I want to leave sooner than originally planned when I first made my booking?
This is allowable, contact us and we will discuss further.

How do I extend my stay?
If you think you may need to extend your stay, please let us know as soon as possible. You will need to apply for an extension through your booking agent or if the booking was made with us, then please contact us and we are happy to assist

What is the minimum length of stay?
Our homes suit short and long stays. We have a 2 night stay minimum in our homes and one night stay in our apartments.

What about property or damage?
Any damage beyond 'reasonable wear and tear' to the property or furniture and fittings caused by guests will be charged to the guest who made the booking. Should you have a mishap, please advise us immediately.

What is your cancellation policy?
During COVID times if you have booked directly with us and you need to cancel due to COVID, we will provide a 100% refund. If you have booked through an agent, they all have differing policies but you will need to contact them direct.

Standard cancellation fees are as follows: Any cancellations within 14 days will be charged at 50% of full booking tariff. If you have to cancel less than 7 days, 100% of full tariff is charged. You can discuss with us further if unsure.

What is your no smoking policy?
All our homes are non-smoking. If you do smoke this must be outside with respect shown for the neighbours and other guests health.

What is there to do in Kaikoura?
There is lots to do and some exciting new facilities have recently opened. Eg. Mayfair picture theatre, new open air swimming pool, many bike trails, walks and treks. If you would like to visit the iSite (Visitor information Centre) web site and also the DOC site is helpful.